Serenade

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

📦 Customs & Import Fees

As an international retailer, we strive to keep product prices accessible. Please note that local customs duties or import fees (if applicable) are determined by your country's regulations and will be the responsibility of the purchaser. We recommend checking your regional policies before ordering.

💎 Nature's Unique Touch

All our crystals are 100% natural earth-mined specimens. While carefully curated, natural stones may contain subtle variations, organic inclusions, or gentle surface textures – beautiful evid-ence of their authentic geological journey. Each piece is quality-checked to ensure structural integrity and aesthetic appeal.

✨ Gentle Handling

Avoid excessive rubbing to preserve natural texture. Clean with a soft cloth when needed.

🧵 Secure Cord Maintenance

For safety, replace the string every 3-6 months or if signs of wear appear.

🔮 Energy Recharge

Revitalize your crystal overnight under moonlight (avoid direct sunlight exposure).

🛡️ Protective Storage

Store separately to prevent scratches or chips from hard surfaces.