Faqs

These jewellery items are suitable for everyone, including children, adults and the elderly. Regardless of health conditions, they can help reduce stress, relieve pain, and balance the body’s energy.

Wearing our crystal jewellery is a form of energy therapy. Crystal bracelets, usually worn on the wrist for everyday wear, provide energetic protection and help to maintain a positive outlook. Crystal necklaces, on the other hand, are worn around the neck to accentuate the neckline, draw attention to the neck, and transmit crystal energy in a more direct way, enhancing the wearer’s aura and confidence.

Choosing the right crystal is a personal journey. It often helps to consider your intentions or the specific benefits you seek, such as stress relief, emotional balance, or increased clarity. You can also explore the properties of different crystals and select one that resonates with you.

Anxiety and Stress: Amethyst or Black Obsidian can be beneficial. Sadness and Loss: Rose Quartz brings comfort and loving energy. Lack of Confidence: Citrine helps boost self-confidence and positive feelings. Emotional Ups and Downs: Blue Topaz aids in calming emotional fluctuations and promotes inner peace.

In order to maintain the powerful energy of crystals, we recommend purifying them once a month. Here are some effective methods: 1.Bowl method: Soak your crystal earrings in white crystal shards overnight to harmonise their energy. 2.Sunlight recharging method: Let the earrings bask in the sunlight for an hour to rejuvenate them. 3.Moonlight Soak: Soak your earrings overnight in moonlight to recharge their energy. 4.Sage Cleansing: Cleanse your earrings with sage smoke to dispel negative energy. Avoid chemical exposure: Crystals absorb energy, especially from chemicals. To keep your crystals alive, keep them away from harmful substances. If a crystal breaks, bury it in nature to release the negative energy.

Our orders are shipped through several reliable logistics partners to ensure that you receive your items in a timely manner. Depending on the product and destination, you may use one or more of the following delivery methods: Standard Express Urgent Express After placing your order, you will receive a confirmation email with tracking information that you can use to find out the shipping status of your order.

We understand that you can’t wait to receive your order, so we’ve streamlined the shipping process to ensure speed and accuracy: ORDER CONFIRMATION: Whenever you place an order and successfully pay for it, the system will automatically generate an order and send you a confirmation via email. Order Processing: Our team will process your order within 1-3 business days to ensure each item is in perfect condition. Careful Packing: We carefully inspect and professionally pack each item to ensure that there is no damage during shipping. FAST SHIPPING: Once your order is shipped, you will receive a reminder email containing the tracking number and logistics information, you can check the status of your package online at any time.

We take customer feedback and market dynamics very seriously. You can find out about our sales in several ways: Our website: on each product page, you can find the latest sales figures and user reviews. Social media: Follow our social media accounts to get the latest promotions, customer feedback and best-selling product recommendations, and become part of our community. E-commerce platforms: Check out real customer reviews on major e-commerce platforms to find out where our products stand in the minds of consumers. Whenever possible, we strive to create high-quality products and continue to optimise the customer service experience to meet your needs.

We understand that delivery time is important to you, so we offer a diverse range of delivery options to ensure that you receive your favourite items in a timely manner: Standard Express: It usually takes 10 working days and is suitable for customers who are not in a hurry to get their items. Expedited Delivery: To meet your urgent needs, choose Expedited Delivery, which usually takes 7 working days to deliver, allowing you to experience the charm of the product as soon as possible. After each transaction, you can always check the location and estimated delivery time of your parcel through the tracking information provided, so you can wait for your baby with peace of mind.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We recommend that you act as soon as possible after placing your order, as orders are processed quickly and it is often difficult to make changes after payment has been confirmed. Once your item has been dispatched, you can still make a return or exchange under our returns policy.

We want you to be satisfied with the merchandise you receive. If there are any problems during use, such as product damage or discrepancies with your order, please contact our customer service team promptly. Our professional customer service staff will provide enthusiastic support to help you solve the problem. We offer warranty and return services to ensure you enjoy a hassle-free shopping experience.